Northgate Medical Practice Tel: 01227 208556
Blean Branch SurgeryTel: 01227 764211
Chartham SurgeryTel: 01227 738224
Patient Information Leaflet - Urgent Care Clinic
The regulations for prescribing this medication is changing from April 1st 2019. To understand how this may affect you, please see the Patient information Leaflet below.
PATIENT INFORMATION LEAFLET Changes to regulations for prescribing Gabapentin and Pregabalin
**Please note that all our telephone calls are recorded for patient safety
and educational training needs.**
Here at Northgate Medical Practice, we can offer a full range of contraceptive and family planning options. Any GP can provide advice on what type of contraception is best for you, but here, we provide specialist clinics to offer one to one advice, as well as including coil fitting and the contraceptive implant
All persons with the above difficulties will be expected to agree with a treatment programme orally, or by signing a consent form. The doctor that you see will expect you to participate in any reasonable, physical or medical investigation as part of your full assessment.
Withdrawal from heroin or related drugs is dealt with by Kent Council on Addictions (KCA) and you will be referred there for relevant treatment. Withdrawal from alcohol is dealt with by Mount Zeehan, or other specialist alcohol services and you will be referred there initially.
A copy of our consent form, including practice ground rules and standards of behaviour acceptable within the practice is available on request.
NHS HEALTH CHECKS -A HEALTH MOT If you're aged between 40 and 74 and haven't already been diagnosed with vascular disease or treated for certain risk factors such as high blood pressure or cholesterol, you will be invited for a health check every five years. From April 2013, responsibility for the NHS Health Check programme moved to your local authority, and will be carried out by your Practice which will invite everyone who is eligible over a five-year rolling cycle. Click here for further information
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required. There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment may be required with the practice nurse to receive the full course of the vaccination. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these will incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS. For a full list of the travel vaccinations and their costs. please click on the link below.
Charges for non NHS travel Vaccinations
Travel Health Questionnaire To help us offer the appropriate advice, please print out the form below and then fill it in before coming to see the nurse.
Northgate Medical Practice Travel Questionnaire
Travel Clinic Form
HEALTH VISITING CLINICS –
Open to all families, no appointment needed
Littlehands Children’s Centre, Hollow Lane, Canterbury, CT1 3SD
9.30 – 11.30 am
11a South Street
Canterbury, CT1 1EA
(term time only)
12.30 – 2:00pm
The Tina Rintoul Children’s Centre
1st and 3rd Tuesday of Month
10 am – 11.30 am
Chartham Toddler Group
Canterbury, CT4 7HZ
2nd Tuesday of month
9.30 am – 11.30 am
Runs term time only
Poppy Children’s Centre
King’s Road, Herne Bay
1.00 – 3.00 pm
Neighbourhood Resource Centre
11 am – 12.30 pm
Supported by Little Hands Children’s Centre
Joy Lane Children’s Centre, Joy Lane, Whitstable CT5 4LT
Riverside Children’s Centre
1.00 pm – 3.00 pm
Briary Children’s Centre
Greenhill Road West
Herne Bay, CT6 7RS
(Next to Briary School)
Swalecliffe Children’s Centre
Bridgefield Road, Swalecliffe, Whitstable CT5 2PH
Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.
The notice reflects:
• What information we collect about you;• How and why we use that information; • How we retain your information and keep it secure;• Who we share your information with and why we do this.
The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.
A full copy of the Fair Processing Notice is available by clicking the link below
Fair Processing & Privacy Notice May 2018
The Data Protection Act gives every living person (or authorised representative) the right to apply for access to their medical records.
For more information, please download the patient leaflet from the link below
Patient Access To Medical Records Leaflet
Request Form For Access to Medical Records May 2018
FEES FOR NON NHS SERVICES APRIL 2018
We regularly survey patients using the services that we provide.
Please find below the latest survey results for services run by the practice.
These surveys were undertaken between September 2016 to July 2017
Physiotherapy Service Questionnaire Results September 2016 to July 2017
Physiotherapy Treatment Outcome Survey (BS) March to July 2017
Physiotherapy Treatment Outcome Survey (EKTRA) Sept 2016 to July 2017
Primary Care GP ENT Service Questionnaire Results September 2016 to July 2017
Minor Surgery Service Questionnaire Results for Dr Lindsay between September 2016 to July 2017
Minor Surgery Service Questionnaire Results for Dr Biggs between September 2016 to July 2017
GP Specialist Ophthalmology Service Questionnaire Results September 2016 to July 2017GP
GP Specialist Dermatology Service Questionnaire Results September 2016 to July 2017
Audiology and Hearing Aid Service Questionnaire Results September 2016 to July
2017 24Hour ECG Questionnaire Results September 2016 to July 2017
24Hour BP Questionnaire Results September 2016 to July 2017
Northgate Medical Practice aims to provide the best possible health care for its patients. However, there may be circumstances when it would be considered reasonable, or in the best interests of the Practice or the patient, to remove a patient from the list. The purpose of this policy is therefore to define the practice guidelines for patient removal ensuring that all cases are dealt with fairly.
The PolicyThis is outlined below under several categories, and extends beyond the various forms of abuse of staff:
It also covers situations where our services are repeatedly abused, and the more complex areas of “breakdown of the doctor patient relationship”. We look after over twenty thousand patients and the frequency of unacceptable behaviour by patients is extremely rare.
Below are examples that will trigger the removal process and the resulting action by the practice.
1.Physical abuse or Violence (Zero Tolerance Policy), or threats of the same, including any damage to practice premises: Will be immediately reported to the Police and the person will be immediately removed from the list and referred to the scheme for Violent Patients. Once ratified by the Health Authority the person will forfeit the right to be registered with a local GP and will need to travel to a distant secure locality, currently in Maidstone, for future GP care for a minimum of one year.
2. Crime and Deception. Where a patient fraudulently obtains drugs for non-medical reasons, deliberately lies in order to obtain a service or benefit by deception, steals from the practice or attempts to use the doctor to conceal or aid any criminal activity, they will be immediately removed from the list
3. Verbal Abuse of a doctor or other member of staff: (Zero Tolerance Policy) Normally one written warning will be issued with any further incident resulting in removal from the list but the practice reserves the right to remove someone instantly depending on the severity and nature of the incident.
4. Persistent Failure to Attend: Once an appointment is made, patients are expected to keep it, or inform us that they need to change it. Failure to do so will trigger the Practice Protocol for dealing with patients that DO NOT ATTEND ["DNA"]. If a patient continues to DNA appointments, then it may result in the patient being removed from the list.
5. Persistent Abuse of Services: If the practice is aware that a patient, or relative, persistently ignores requests to follow procedures set down to ensure safe clinical care for them and other patients, two warnings in writing will be given. On a third occasion, the removal of that patient will be made.
6. Persistent non-compliance with treatment plans: We understand that patients sometimes disagree with a plan or treatment. We acknowledge this and allow for second opinions both within and beyond the practice. However, there sometimes comes a point where a patient is unwilling to accept advice and treatment, yet continues to put the clinicians in a position of responsibility for their care. This represents an impossiblesituation and one where the patient risks serious detriment to their health. The GP will discuss the issue with the patient and following this discussion two warnings will be made in writing before removal is instigated. We hope that this will almost never be necessary.
7. Irretrievable breakdown of the doctor-patient relationship: Occasionally a patient’s behaviour falls outside that which is normally considered reasonable and leads to an irretrievable breakdown of the essential doctor patient relationship. In some cases this can be overcome by changing GP’s within the practice but in others this will not be appropriate and following written explanation the patient will be removed from the practice list.
8. Distance: If a patient moves outside of the practice boundary, which includes going abroad for a period in excess of 3 months, they are automatically deemed to have left the practice and will be removed from the list by the Health Authority.
Under new government rules a patient can request to register or remain registered if moving or living outside the natural Practice Catchment Boundary, However THE PRACTICE HAS EXEMPTED ITSELF FROM THIS SCHEME AND WE ARE NO LONGER ABLE TO ACCEPT PATIENTS THAT ARE RESIDENT OUTSIDE OF OUR PRACTICE BOUNDARY
When the extremely rare situation detailed in items 1 & 2 requires instant removal of a patient the Health Authority will be informed in writing, as will the registered patient, and their carer if appropriate and the practice will cease caring for the individual immediately. In cases covered by items 3 to 7 the practice will continue to treat patients for 7 days from the date of the removal letter to allow them time to register elsewhere.
In some instances where removal is considered necessary it may be deemed appropriate to extend this to other members of the family or household. In such cases the practice will write to the individuals concerned explaining the situation and they will be given 4 weeks to re-register with another GP rather than being removed from the practice immediately. Except in the circumstances detailed in 1 and 2 no removal of a patient or their family/household will take place without discussion and agreement amongst the GP partners.
Reviewed April 2018
Review Date April 2020
Northgate Medical Practice
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