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PUBLIC HEALTH NOTICE 31.10.18

Our colleagues in Public Health are predicting a surge in the number of people who will get pneumonia over the next couple of weeks. It is important  that if you have COPD that you ensure you have sufficient supply of inhalers and your other medication (including your rescue pack of antibiotics and steroids) and that you try and avoid mixing with people who already have coughs and colds over this time. Can we also take this opportunity to remind you to ensure you have had your flu vaccine this year and that you have had your pneumococcal vaccine in the past. Finally if you are still smoking we would encourage you to consider stopping to help your chest, discuss this at the surgery when you next attend.

For those who don't have COPD please contact us if you have a cough and fever that seems worse than usual, particularly if you are getting short of breath.

CALL THE PRACTICE TO BOOK FOR YOUR FLU VACCINATION

Contact the surgery for online registration and to access and book routine GP appointments directly online

PALS

PALS (Patient Advice and Liaison Service)

If you want advice or information, or have any health related queries and do not want to bother your GP or Practice Nurse, the local PALS service, set up and run by Eastern and Coastal Kent Primary Care Trust, maybe able to assist you.

Contact details
Telephone 0800 085 6606
Email EKPCT.PALS@ekentmht.nhs.uk
Website www.kentandmedway.nhs.uk
Fax 01227 472593
Postal address: PALS, Oaten Hill Court, Oaten Hill, Canterbury, Kent, CT1 3HS


The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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