URGENT CARE TEAM DROP IN CLINIC
We have an Urgent Care Team Drop-In Clinic that operates Monday-Friday 8.30-10.00am. One appointment with one problem only. Patients are guaranteed that they will be seen by a member of the UCT there will not be a specific appointment time, however, on days when there is high demand, you may have to wait to be seen.
There is no need to contact the Practice before coming down to the Practice, just present yourself to the Reception desk between 8.30 am and 10 .00 weekday mornings to be booked in. Patients will be seen in order of arrival.
The clinic is run jointly by a Duty Doctor on a rota system, a precribing Nurse Practitioner, Clinical Pharmacist and Paramedic Practitioner. Medical Certificates will not be routinely be issued in the drop clinic, as these ought to be generated by the patients usual registered GP which will require further discussion and review
If you wish to see a specific doctor, have on-going complex problems or require a referral please make an appointment in the usual way.
Appointments for the Doctors can be booked by telephone on 01227 208556 or in person. We encourage patients to make appointments with their usual GP, and recognise that this will not always be possible for a variety of reasons. If this is not possible, you may be offered an appointment with an alternative GP, advised when your own GP is next available or you may be offered an appointment with one of our Specialist Training GPs.
You will normally be seen on the same day that you contact us for an appointment. Please advise us of any change of address together with any contact telephone numbers. Please also check that you are still within the Practice catchment area, which is approximately 5 miles from Northgate.
Sometimes all that may be necessary is for the Doctor, Urgent Care Team or Nurse to give you advice over the telephone (between 8.00 am and 11.30 am). Please give a message to the Receptionist, who will ask the Urgent Care Team to call you back on that day (unless you are advised otherwise) but cannot guarantee a time. Home visits can be requested by telephoning 01227 208556 (between 8.00 am and 11.00 am, unless urgent).
NB We must remind all patients that abusive behaviour of any kind will not be tolerated and could lead to removal from the premises and de-registration.
BOOKING AN APPOINTMENT
As a result of a recent patient survey, and due to our continuing efforts to improve the appointment system, we have introduced a number of appointments which enable you to book an appointment in advance. As the surgery timetables are planned, the amount of ‘pre-bookable’ appointments may vary from day to day. This is because we take into account many different factors such as school holidays, public holidays, GP leave and local or national health alerts. The system for ‘booking an appointment on the day’ will remain in place and will make up the majority of appointments available to you. We hope these changes to the system will make booking an appointment more convenient to you.