Please note that we are unable to issue patients with medical exemptions letters for wearing face masks. If you feel you are exempt from wearing a face mask after reading the Government Guidance, please click on the link below and this will enable you to print out your own exemption card.
Kent and Medway CCG News - Changes to GP Surgeries during Covid-19 Outbreak
BRANCH SURGERY CLOSURE
Due to the ongoing crisis, the Blean Branch Surgery remains closed until further notice.
If you have internet access, please order your repeat medication via the online portal, alternatively you can email your request via the contact us button above.
If you are unable to use this option, please contact us on the usual number to discuss how we can assist you.
COVID- 19 UPDATE (CORONAVIRUS)
PLEASE STAY AT HOME IF YOU HAVE EITHER :
A HIGH TEMPERATURE
This means that you feel hot to touch on your chest or back (you do no need to measure your temperature)
A NEW CONTINUOUS COUGH
This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
LOSS OF TASTE AND SMELL
STAY AT HOME IF YOU HAVE SYMPTOMS OF CORONAVIRUS OR LIVE WITH SOMEONE THAT DOES
For further Up to date Department of Health information on Convid-19 CLICK HERE
Call NHS 111 for advice if you are suffering symptoms of Covid-19
Testing for Covid-19
If you have been advised to be tested for Covid-19, you can call NHS 119 for assistance in booking a test locally.
We await further information from the Government on the role out of antibody testing for the general public. Please be advised that we are unable to arrange routine antibody testing for Covid-19 for the general public.
If you have been advised to self-isolate and require a note for your employer. DO NOT CONTACT THE PRACTICE please use the link below
What to expect
In an attempt to protect both patients and our front line healthcare staff, we are actively discouraging patients to attend the practice sites for routine enquiries.
Please call us. If you are requesting a face to face appointment you should expect to be offered a clinician telephone triage appointment in the first instance.
For non-urgent clinical and non-clinical enquiries we would like to encourage you to use the E-consult platform (click the link above). It may save a phone call and we will be back in contact
by the end of the next working day. We would like to stress that this is ideal for non-urgent enquires and administrative queries.
We currently operating with controlled access measures, which means the doors are closed on arrival. Reception staff are able to control access to the building by speaking to patients
via a temporary telephone link. We would ask you to please respect confidentiality and social distancing measures whilst waiting to speak with staff.
If you are asked to attend an appointment, please wear a face mask or appropriate face covering.
Please DO NOT ARRIVE EARLY for your appointment. You will be asked to stay in your car and the clinician will call you via telephone in time for your appointment. If you are arriving on foot, we have chairs available near the entrance. Please be mindful of the weather conditions when visiting.
Do not be surprised if you are seen in a different consulting room than the one you would normally be seen in, or if the clinician is dressed in PPE (Personal Protective Equipment. This is for
your protection as well as for the clinician. We fully appreciate that these arrangements are not ideal, and we thank you for your continued co-operation and support at this time.
THANK YOU FOR YOUR CONTINUED UNDERSTANDING
Shielding Patients: Advice for those patients shielding can be found on the following link in various languages.
Practice COVID-19 Update for Patients
The current Coronavirus pandemic has presented huge challenges over the last few months; no-one has been immune from the disruption, uncertainty and at times, distress.
The Practice team share the same fears and anxieties as you do, while the number of deaths from the virus is falling, coronavirus remains a very real threat to everyone and the practice cannot simply return to “normal”. To let our guard down now would risk the safety of our staff and patients and this is not something we are prepared to do.
People may not be aware of or show symptoms in the early stages of Coronavirus infection. The ways of protecting ourselves and others are either, social distancing or by wearing a face covering or mask.
It is may not be possible to socially distance if you are attending for a medical appointment, we are therefore asking ALL patients to wear a face covering when attending the practice for ANY reason. This protects our patients and our Practice team who need to remain healthy in order to be able to continue to provide care. Our supplies of medical masks are very limited and are needed for our clinical staff so that we can protect you, our patients. We do not expect you to wear a medical or fluid resistant mask, any face covering will suffice including a homemade face mask or scarf, even a bandana over your mouth and nose would be adequate.
Patients, who come to the practice without a face covering, and with no medical reason why they cannot wear one, may be asked to return home and book another appointment once they have a face covering.
At present we need to keep our front doors closed with access via an intercom system. Access is for those coming for a booked appointment or to pick something up from us where it cannot be emailed to you. Samples, prescription requests, letters etc MUST be put in the letterbox to the right of the main front doors.
Any questions or to make an appointment should be by phone or e-mail. Consultation requests with Doctors and Nurses can also be made via our website using the e-Consult tool; you will receive a response to your eConsult submitted online by the end of the next working day.
On arrival for your pre-booked appointment at the Practice you may be asked to wait in your car until the clinician is ready to see you, please provide a telephone number on which you can be contacted. Our clinicians will then contact you to obtain as much information as possible before being seen. This reduces the amount of time you need to be in the surgery building and this reduces both your risk of COVID-19 and also others.
We are working hard to plan for the months ahead on how services can be restarted safely. We are also thinking ahead to September/October time on how we will provide influenza immunisations and do continue to provide regular services particularly childhood immunisations, contraceptive services, cervical cytology, blood taking and much more.
Should you have urgent concerns, please contact us, by phone, for advice or NHS 111.
Thank you for your understanding and your continued support which has been appreciated during these challenging times.
RESEARCH OPPORTUNITY Covid-19
The NHS Covid-19 vaccine research registry enables individuals to sign up to be contacted for COVID-19 vaccine studies. The service is available to anyone aged 18 or over, living in the UK. By registering, people are not signing up to take part in a specific trial or study. Instead, researchers who are working on vaccine studies supported by the NIHR will be able to search for volunteers who have signed up to the service and contact them with further information.
CLICK HERE FOR FURTHER INFORMATION
Northgate Medical Practice
Patient Access Password Security
The security of personal data is of utmost importance to us. We realise how sensitive any information relating to our users’ health is, and we are dedicated to ensuring its safety and privacy. With this in mind, we are implementing two new security measures within Patient Access which should take effect by the end of July.
Security PIN code
In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.
You can read more about Patient Access security PIN codes.
Mobile phone number
We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number - it is an optional security measure - but we highly recommend that they do so to help further protect their data.
Find more information about adding and verifying mobile numbers.
We will be emailing all Patient Access users over the next 3 weeks to inform them of these updates and asking them to contact the Patient Access Support team rather than their GP practice if they have any questions. However, it’s still possible that some patients might contact your surgery. If this happens please simply ask them to visit our Patient Access support site where they can contact us directly.
The team at Patient
Welcome to Northgate Medical Practice
We are the largest medical practice in the city, with parking facilities, good disabled access and convenient local pharmacy on site. We provide a full range of medical services and specialist clinics with advance booking of appointments, urgent care clinics and late evening surgeries.
We can now offer the full range of patient online services, for further information and details of how to register for online services click here
We currently serve over 20,000 patients in the Canterbury locality. We have 8 Partners, 4 Associate GP's, Advanced Nurse Practitioners, Senior Clinical Pharmacist, Clinical Pharmacist, Advanced Paramedic Practitioner, Paramedic Practitioner and 2 Physician Associates. To support these clinicians, we have a team of expert Primary Care Nurses, Associate Practitioner, Healthcare Assistants, and Phlebotomist.
We provide all health care services that you would expect from a GP practice with the addition to many Enhanced Services such as 24 hour BPs, 24 hour ECGs and Anticoagulation Clinics (Warfarin).
We are also providers of Primary Care Clinics for Ear Nose and Throat, Ophthalmology, Dermatology, Minor surgery, Ultrasound services and providers of community Physiotherapy and Audiology Services.
We have invested considerable time in updating our online services and clinical systems to make interactions with the surgery quicker and easier for you. These online services include booking of appointments, online consultations with the clinical team, repeat prescription requests and electronic prescriptions sent to your nominated pharmacy.
We encourage our patients to register with these services as it is far more convenient and saves time compared to traditional methods of phoning or visiting the surgery.
We hope you find all the information helpful and please feedback to us if you have any suggestions on improving our website.
Improved Access to Primary Care Services
In a bid to improve access to primary care services to patients, Northgate Medical Practice now provides these services from 8 am to 8 pm during the week and extra cover over the weekend and on bank holidays.
For you, our registered patients, many of these services are available at the Northgate Medical Practice site, however some services may be provided at other local GP practices in the city.
Primary Care services may include, Practice Nurses, Physiotherapists, OneYou Advisers and GPs. Please ask at Reception for further details and availability of these appointments.
Training the next generation of GPs
We are a committed advanced training practice and as such, also has Specialist Trainee Doctors working at the practice at various stages in their post graduate training schedule. Some are with us for a year, some on a four month rotation. You may be offered an appointment with one of these Specialist Trainee GPs, they are qualified doctors, with full UK General Medical Council registration, and work under the direct supervision of the Practice Trainers, Dr Walkington, Dr Charley and Dr Titterton.
Need help or advice in and out of hours?
Call free NHS 111
For further information on NHS 111 - CLICK HERE
For further information on healthcare services in our area - CLICK HERE
Stressed out about exams?
Online resources for students and parents - EXAM STRESS
Tell us what you think of our services
See the latest Patient Participation Group newsletter by CLICKING HERE.
If you would like to join our group please pop into reception and enquire.
We're now on Facebook & Twitter. Visit us here
(Site updated 04/08/2020)