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COVID 19 VACCINATIONS    -  Update 18 January 2020


Just a quick update.

The North Canterbury Primary Care Network (Northgate Medical Practice, Sturry Surgery, Canterbury Health Centre and Old School Surgery, Chartham) has completed over 2000 covid vaccinations on our priority Group 1 -2 patients and have been continuing to visit the local Care Homes to administer vaccines to the residents and the care home staff.    We are very aware that we still have a number of patients aged 80 years and over to vaccinate and we are awaiting a further delivery of vaccinations towards the end of this week.  Once this is confirmed, we will be ringing patients to organise appointments for early next week.  

We know that you are all keen to be vaccinated but please


Please contact us  if you have recently changed your contact number.

Everyone needs to keep doing their bit by washing hands, wearing masks and keeping space between others. 

Infection rates are still high in many communities across Kent and Medway. Tier 4 restrictions will remain until community infection rates fall.

Thank you for your ongoing support

Northgate Medical Practice



It has become apparent that NHS England have sent all patients who are eligible for a flu vaccine  this year a reminder letter regardless of whether you have had the vaccination or not!  Please ignore the letter if you have already had your vaccination.  There is no need to contact us.   

If you have not been vaccinated please contact the practice for the latest availability of clinics 


Are you eligible for a free Flu vaccination ?

Advice for people aged 50 to 64 and not in the criteria as listed in the video link above.  50 to 64 year olds will be contacted about a flu vaccine later in the year.  


KMMS poster


Please note that we are unable to issue patients with medical exemptions letters for wearing face masks. If you feel you are exempt from wearing a face mask after reading the Government Guidance, please click on the link below and this will enable you to print out your own exemption card.


Kent and Medway CCG News - Changes to GP Surgeries during Covid-19 Outbreak



Due to the ongoing crisis, the Blean Branch Surgery remains closed until further notice.
If you have internet access, please order your repeat medication via the online portal, alternatively you can email your request via the contact us button above.
If you are unable to use this option, please contact us on the usual number to discuss how we can assist you.





  • A HIGH TEMPERATURE           

    This means that you feel hot to touch on your chest or back  (you do no need to measure your temperature)


    This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) 



111 Online Symptoms Assessment Tool

 For further Up to date Department of Health information on Convid-19    CLICK HERE 


Call NHS 111 for advice if you are suffering symptoms of Covid-19

Testing for Covid-19

If you have been advised to be tested for Covid-19, you can call NHS 119 for assistance in booking a test locally.

Antibody Testing

We await further information from the Government on the role out of antibody testing for the general public. Please be advised that we are unable to arrange routine antibody testing for Covid-19 for the general public.


If you have been advised to self-isolate and require a note for your employer.  DO NOT CONTACT THE PRACTICE please use the link below

111 Isolation Note Service


    What to expect


In an attempt to protect both patients and our front line healthcare staff, we are actively discouraging patients to attend the practice sites for routine enquiries.

Please call us. If you are requesting a face to face appointment you should expect to be offered a clinician telephone triage appointment in the first instance.

For non-urgent clinical and non-clinical enquiries we would like to encourage you to use the E-consult platform (click the link above). It may save a phone call and we will be back in contact

by the end of the next working day. We would like to stress that this is ideal for non-urgent enquires and administrative queries.


We currently operating with controlled access measures, which means the doors are closed on arrival. Reception staff are able to control access to the building by speaking to patients

via a temporary telephone link. We would ask you to please respect confidentiality and social distancing measures whilst waiting to speak with staff.


If you are asked to attend an appointment, please wear a face mask or appropriate face covering.

Please DO NOT ARRIVE EARLY for your appointment. You will be asked to stay in your car and the clinician will call you via telephone in time for your appointment. If you are arriving on foot, we have chairs available near the entrance. Please be mindful of the weather conditions when visiting.

Do not be surprised if you are seen in a different consulting room than the one you would normally be seen in, or if the clinician is dressed in PPE (Personal Protective Equipment. This is for

your protection as well as for the clinician. We fully appreciate that these arrangements are not ideal, and we thank you for your continued co-operation and support at this time.


Shielding Patients: Advice for those patients shielding can be found on the following link in various languages.

Practice COVID-19 Update for Patients


Dear Patients,

The current Coronavirus pandemic has presented huge challenges over the last few months; no-one has been immune from the disruption, uncertainty and at times, distress.

The Practice team share the same fears and anxieties as you do, while the number of deaths from the virus is falling, coronavirus remains a very real threat to everyone and the practice cannot simply return to “normal”.  To let our guard down now would risk the safety of our staff and patients and this is not something we are prepared to do.

People may not be aware of or show symptoms in the early stages of Coronavirus infection. The ways of protecting ourselves and others are either, social distancing or by wearing a face covering or mask.

It is may not be possible to socially distance if you are attending for a medical appointment, we are therefore asking ALL patients to wear a face covering when attending the practice for ANY reason. This protects our patients and our Practice team who need to remain healthy in order to be able to continue to provide care.  Our supplies of medical masks are very limited and are needed for our clinical staff so that we can protect you, our patients.  We do not expect you to wear a medical or fluid resistant mask, any face covering will suffice including a homemade face mask or scarf, even a bandana over your mouth and nose would be adequate.

Patients, who come to the practice without a face covering, and with no medical reason why they cannot wear one, may be asked to return home and book another appointment once they have a face covering.

At present we need to keep our front doors closed with access via an intercom system. Access is for those coming for a booked appointment or to pick something up from us where it cannot be emailed to you.  Samples, prescription requests, letters etc MUST be put in the letterbox to the right of the main front doors.

Any questions or to make an appointment should be by phone or e-mail.  Consultation requests with Doctors and Nurses can also be made via our website using the e-Consult tool; you will receive a response to your eConsult submitted online by the end of the next working day.

On arrival for your pre-booked appointment at the Practice you may be asked to wait in your car until the clinician is ready to see you, please provide a telephone number on which you can be contacted. Our clinicians will then contact you to obtain as much information as possible before being seen. This reduces the amount of time you need to be in the surgery building and this reduces both your risk of COVID-19 and also others.

We are working hard to plan for the months ahead on how services can be restarted safely. We are also thinking ahead to September/October time on how we will provide influenza immunisations and do continue to provide regular services particularly childhood immunisations, contraceptive services, cervical cytology, blood taking and much more.  

Should you have urgent concerns, please contact us, by phone, for advice or NHS 111.

Thank you for your understanding and your continued support which has been appreciated during these challenging times.



The NHS Covid-19 vaccine research registry enables individuals to sign up to be contacted for COVID-19 vaccine studies. The service is available to anyone aged 18 or over, living in the UK. By registering, people are not signing up to take part in a specific trial or study. Instead, researchers who are working on vaccine studies supported by the NIHR will be able to search for volunteers who have signed up to the service and contact them with further information.


Northgate Medical Practice

patient access

Patient Access Password Security


The security of personal data is of utmost importance to us. We realise how sensitive any information relating to our users’ health is, and we are dedicated to ensuring its safety and privacy. With this in mind, we are implementing two new security measures within Patient Access which should take effect by the end of July.


Security PIN code

In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.

You can read more about Patient Access security PIN codes.


Mobile phone number

We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number - it is an optional security measure - but we highly recommend that they do so to help further protect their data.

Find more information about adding and verifying mobile numbers.


We will be emailing all Patient Access users over the next 3 weeks to inform them of these updates and asking them to contact the Patient Access Support team rather than their GP practice if they have any questions. However, it’s still possible that some patients might contact your surgery. If this happens please simply ask them to visit our Patient Access support site where they can contact us directly.


The team at Patient



Welcome to Northgate Medical Practice

We are the largest medical practice in the city, with parking facilities, good disabled access and convenient local pharmacy on site. We provide a full range of medical services and specialist clinics with advance booking of appointments, urgent care clinics and late evening surgeries.

We can now offer the full range of patient online services, for further information and details of how to register for online services click here

We currently serve over 20,000 patients in the Canterbury locality. We have 8 Partners, 4 Associate GP's, Advanced Nurse Practitioners, Senior Clinical Pharmacist, Clinical Pharmacist, Advanced Paramedic Practitioner, Paramedic Practitioner and 2 Physician Associates. To support these clinicians, we have a team of expert Primary Care Nurses, Associate Practitioner, Healthcare Assistants, and Phlebotomist.

We provide all health care services that you would expect from a GP practice with the addition to many Enhanced Services such as  24 hour BPs, 24 hour ECGs and Anticoagulation Clinics (Warfarin).   

We are also providers of Primary Care Clinics for Ear Nose and Throat, Ophthalmology, Dermatology, Minor surgery, Ultrasound  services and providers of community Physiotherapy and Audiology Services.

We have invested considerable time in updating our online services and clinical systems to make interactions with the surgery quicker and easier for you. These online services include booking of appointments, online consultations with the clinical team, repeat prescription requests and electronic prescriptions sent to your nominated pharmacy.

We encourage our patients to register with these services as it is far more convenient and saves time compared to traditional methods of phoning or visiting the surgery.

We hope you find all the information helpful and please feedback to us if you have any suggestions on improving our website.

Extra App

Improved Access to Primary Care Services

In a bid to improve access to primary care services to patients, Northgate Medical Practice now provides these services from 8 am to 8 pm during the week and extra cover over the weekend and on bank holidays. 

For you,  our registered patients,  many of these services are available at the Northgate Medical Practice site,  however some services may be provided at other local GP practices in the city. 

Primary Care services may include, Practice Nurses, Physiotherapists, OneYou Advisers and GPs.  Please ask at Reception for further details and availability of these appointments.

Training the next generation of GPs

We are a committed advanced training practice and as such, also has Specialist Trainee Doctors working at the practice at various stages in their post graduate training schedule. Some are with us for a year, some on a four month rotation. You may be offered an appointment with one of these Specialist Trainee GPs, they are qualified doctors, with full UK General Medical Council registration, and work under the direct supervision of the Practice Trainers, Dr Walkington, Dr Charley and Dr Titterton.

Need help or advice in and out of hours?

Call free  NHS 111   

For further information on NHS 111 - CLICK HERE

For further information on healthcare services in our area - CLICK HERE

Stressed out about exams? 

Online resources for students and parents - EXAM STRESS

Tell us what you think of our services

See the latest Patient Participation Group newsletter by CLICKING HERE.

If you would like to join our group please pop into reception and enquire.   

We're now on Facebook & Twitter.  Visit us here



(Site updated 22/01/2021)
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